B9 Download Privacy Policy

1. Overview

B9 Download is committed to protecting the personal information of every Pakistani player who uses the platform. We collect only the information that is genuinely needed to operate your account, process your PKR transactions, verify your identity and improve your experience. We do not collect data for the sake of it, and we do not sell your personal information to advertisers or third-party marketing companies.

This Privacy Policy sets out clearly what data we collect, why we collect it, how it is stored and secured, who can access it, and what rights you have over your own information. We have written it to be straightforward — not buried in legal language that is impossible to follow.

2. What We Collect

The information B9 Download collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information collected automatically by our systems.

Information You Provide

• Full name, date of birth, and contact details including your email address and mobile number.
• Identity verification documents (such as CNIC or passport) when requested as part of account verification.
• Payment method details — for JazzCash and Easypaisa this includes your registered mobile number; for bank transfers and cards, the account or card details you provide.
• Any information you share with our support team via live chat, email or other communication channels.

Information Generated by Platform Use

• Account activity records including login times, games played, bets placed and results.
• Transaction history covering deposits, withdrawals and bonus usage — all denominated in PKR.
• Responsible gaming settings you configure, including deposit limits and self-exclusion requests.
• Communications you send to B9 Download support and any responses provided.

Automatically Collected Information

• Device information including device type, operating system and browser version.
• IP address and approximate geographical location at the time of access.
• Session data including pages visited, time spent on each section and navigation path through the platform.
• Cookie and tracking data as described in Section 6 of this policy.

3. How We Use Your Data

Every piece of data B9 Download collects is used for a specific and legitimate purpose. The table below summarises the main uses:

B9 Download does not use your personal data for automated decision-making that produces significant legal effects without human review. If you have opted in to receive promotional communications about bonuses, new Slot Games, Cricket Betting offers or PSL-related promotions and later wish to opt out, you can do so at any time by contacting support or updating your account notification settings.

4. Payment Data & PKR Transactions

All financial transactions on B9 Download are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and compatible mobile wallets. When you make a deposit or request a withdrawal, the payment details you provide are handled with strict security controls.

• Card numbers are never stored in plain text on B9 Download servers. Card data is handled via PCI-DSS compliant payment processing partners.
• JazzCash and Easypaisa mobile numbers used for transactions are stored in encrypted form and are not shared with unrelated third parties.
• Bank account details provided for Raast or bank transfer withdrawals are used solely for the purpose of processing that specific withdrawal.
• Transaction records in PKR are retained as part of your account history for verification, dispute resolution and compliance purposes.

5. Sharing Your Data

B9 Download does not sell personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

We work with trusted third-party providers who help us operate the platform. These include identity verification services, payment processors (supporting JazzCash, Easypaisa, Raast and bank transfers), fraud detection providers, customer support tooling and platform analytics services. These providers are contractually required to handle your data securely and may only use it for the specific service they provide to B9 Download.

Game Studios

Some games available on B9 Download are supplied by third-party game studios. To deliver game content and calculate results, limited session data (such as account identifier and bet amounts) may be shared with the relevant studio. This does not include your full name, CNIC or payment details.

Legal & Compliance

B9 Download may disclose personal data if required to do so by applicable law, court order, or to protect the rights, safety and integrity of the platform and its players. This includes disclosures to fraud prevention and financial crime authorities where relevant.

Business Transfers

In the event that B9 Download undergoes a business restructuring, merger or acquisition, player data may be transferred to the new entity. In such cases, players will be notified in advance and the receiving entity will be bound to this Privacy Policy or an equivalent standard of protection.

6. Cookies & Tracking

B9 Download uses cookies and similar tracking technologies to make the platform work correctly, to keep you logged in, to remember your preferences and to understand how players navigate the site so we can improve it. Below is a summary of the types of cookies we use:

• Essential Cookies: Required for the platform to function. These enable login sessions, security checks and core page functionality. They cannot be disabled without breaking the platform.
• Preference Cookies: Remember settings you have configured, such as language preference and responsible gaming limits you have set.
• Analytics Cookies: Help us understand which pages and features are most used, how long players spend on different sections, and where technical issues arise. This data is aggregated and anonymised.
• Session Cookies: Temporary cookies that expire when you close your browser. Used to maintain your session during active play.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using B9 Download, but some features may work less smoothly. B9 Download does not use cookies to serve third-party advertising or to track you across unrelated websites.

7. Data Security

Protecting player data is a core responsibility at B9 Download. We apply a combination of technical and organisational security measures to protect personal information against unauthorised access, loss or disclosure.

• All data transmitted between your device and B9 Download is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing — B9 Download staff cannot see your password in plain text.
• Payment data is handled by PCI-DSS compliant processors. Full card numbers are never stored on B9 Download servers.
• Access to player personal data by B9 Download staff is restricted on a need-to-know basis and subject to internal access controls.
• Our systems are monitored for suspicious activity and security incidents. In the event of a data breach affecting your personal information, B9 Download will notify you as required by applicable obligations.

While we take all reasonable precautions, no online system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your credentials, and contact support immediately if you suspect your account has been accessed without your authorisation.

8. How Long We Keep Your Data

B9 Download retains personal data for as long as your account is active and for a reasonable period afterwards to meet legal, compliance and dispute resolution obligations. The general principles we follow are:

• Account registration data and identity verification records are retained for the lifetime of your account and for a period of at least five years after account closure, in line with standard anti-money-laundering record-keeping practices.
• Transaction records — including all PKR deposits, withdrawals and bonus activity — are retained for at least five years after the transaction date.
• Support communications are retained for a minimum of two years from the date of the last interaction.
• Analytics and session data is aggregated and anonymised and is typically retained for up to two years.
• If you request account deletion, B9 Download will remove or anonymise personal data that is not required to be retained under the above obligations within a reasonable timeframe.

9. Your Rights Over Your Data

As a B9 Download player, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

10. Minors & Age Policy

B9 Download is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. During registration, every user must confirm they are 18 or older. B9 Download may request proof of age at any time, and accounts found to belong to minors will be closed immediately with any balance forfeited.

If you are a parent or guardian and believe your child has registered an account without your knowledge, please contact B9 Download support immediately with relevant details so we can investigate and close the account promptly.

11. Policy Updates

B9 Download may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features introduced, or updates to applicable data protection standards. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data in a material way, B9 Download will notify registered players via the email address on their account before the change takes effect. For minor updates, the revised policy will simply be published on this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how B9 Download handles your personal data, please get in touch with our support team. We are available 24/7 and aim to respond to all privacy-related queries within a reasonable timeframe.

You can reach the B9 Download privacy and data team at: [email protected]

When submitting a data request — such as a request to access, correct or delete your personal information — please include your registered account email address and a brief description of your request so we can locate your records and process it efficiently. For your security, we may ask you to verify your identity before actioning a sensitive data request.

For concerns specifically relating to responsible gaming — including deposit limit requests or self-exclusion — please visit the Responsible Gaming page for dedicated tools and instructions.